Placing Orders

How do I place an order?
The first step to placing an order is adding your desired products to your shopping cart. You can do so by clicking the “Add to Basket” button on the produc...
Wed, 12 May, 2021 at 11:12 AM
What payment options are accepted?
Currently, we accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express, PayPal and Gift Cards. The Pa...
Wed, 12 May, 2021 at 11:14 AM
When do you take payment?
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation wil...
Wed, 12 May, 2021 at 11:15 AM
Can I use my gift card online?
Gift cards can be redeemed by UK and Irish customers online but not by other international customers online. They can also be used in UK and Irish branche...
Wed, 12 May, 2021 at 11:18 AM
What is payment authentication?
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by Visa (VbV) and MasterCard Secure Code (MSC) work ...
Wed, 12 May, 2021 at 11:19 AM
Where do I find my voucher code and pin?
eVoucher If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this: If you are ...
Mon, 23 Dec, 2024 at 4:33 PM
Apply Gift Card, eVoucher or Credit Note
Love2Shop Vouchers Love2Shop Vouchers are not accepted instore or online by Flannels. Love2Shop Flexecash Gift Cards Love2Shop Flexecash Gift Cards are...
Mon, 23 Dec, 2024 at 4:34 PM
I'm experiencing problems with my gift card or eVoucher
If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons: The website crashing on a previous checkout attemp...
Mon, 23 Dec, 2024 at 4:30 PM